Who am I?
My name is Pablo and I've been working with opensource since before I started university.
Part of my evolution with opensource is described in this article Linux.
Since 2006 I work for Red Hat, where I started as Dedicated Enterprise Engineer (Onsite Consultant) for a contry-wide retail company with headquarters in Valencia.
After two more years visitting the biggest customers in the country, I moved to the Technical Account Manager role, where I was in charge of handling the relationship with some assigned Strategic Customers.
Shorty after my start as TAM, I started working with Cloud customers, providing support to their OpenStack deployment as Senior Cloud Technical Account Manager.
Since September 2016, I moved to a new role within the Customer Experience and Engagement organization, starting as Senior Software Maintenance Engineer - Openstack (SEG: Support Engineering Group) where I do collaborate with my colleagues handling the OpenStack support cases created in EMEA region and the global ones on Follow-The-Sun.
Since April 1st 2018, I got promoted to Principal Software Maintenance Engineer - OpenStack, where I do still work with same 'stuff'.
I'm also contributing on regular basis to Citellus project to help automating diagnosis on known issues at system configuration, package sets, etc.