Who am I?
My name is Pablo and I've been working with opensource since before I started university.
Part of my evolution with opensource is described in this article Linux.
Since 2006 I work for Red Hat, where I started as Dedicated Enterprise Engineer (Onsite Consultant) for a contry-wide retail company headquarters in Valencia.
After two more years visitting the biggest customers in the country, I moved to the Technical Account Manager role, where I was in charge of handling the relationship with some assigned Strategic Customers.
Shorty after my start as TAM, I started working with Cloud customers, providing support to their OpenStack deployments.
Since September 2016, I moved to a new role within the Customer Experience and Engagement organization, starting as Senior Software Maintenance Engineer - Openstack (SEG: Support Engineering Group) where I do collaborate with my colleagues handling the OpenStack support cases created in EMEA region and the global ones on Follow-The-Sun.